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Support

We’re happy to help.

We usually reply as soon as we can. Include the email you bought with, and the version of Windows you use if it’s a technical problem.

Common questions

I lost my license key

Email us from the address you used to buy and we’ll send it again.

I need to move ConvertFlow to a new PC

One key works on up to 3 PCs. If you’ve reached the limit, email us and we’ll help.

I want a refund

Ask within 14 days of purchase and we’ll refund you in full. See the refund policy.

My payment went through but I did not get a key

Your key appears on the confirmation page right after payment. If you closed it, email us with your Stripe receipt and we’ll find it.

A file will not convert

Tell us the file type, the format you chose and any message you saw. If you can, tell us where the file came from. We’ll investigate.